Our Returns Policy:
Our on-line web and over-the-telephone order/purchases Returns Policy is as follows:
To return any item, follow these simple steps:
Please call our main telephone number 01442 872232 or email on firstname.lastname@example.org
You will receive an RMA (Return Material Authorization) number for returns in the 2-3 business days
- All returns must include all items received - manuals, cables, warranty cards, static bags, etc
- Product must be clean and without scratches or usage marks of any kind.
- Please do not write on the original packaging or box.
- All Orders must be returned double boxed (box-in-a-box packaging).
- Customer is responsible for freight costs when returning the products
- Any returns with missing items will be rejected or chargeable
- Please ensure you include the RMA number marked only on the shipping label, not on the original box.
- Customized products
- Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc
Customers must return their order within 7-days of receipt of purchase and will incur a 25% restocking fee of the invoice value.
Please refer to our Terms & Conditions for details.