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Returns Request

Our Returns Policy:

Our on-line web and over-the-telephone order/purchases Returns Policy is as follows:

To return any item, follow these simple steps:

Please call our main telephone number 01442 872232 or email on

You will receive an RMA (Return Material Authorization) number for returns in the 2-3 business days

  • All returns must include all items received - manuals, cables, warranty cards, static bags, etc
  • Product must be clean and without scratches or usage marks of any kind.
  • Please do not write on the original packaging or box.
  • All Orders must be returned double boxed (box-in-a-box packaging).
  • Customer is responsible for freight costs when returning the products
  • Any returns with missing items will be rejected or chargeable
  • Please ensure you include the RMA number marked only on the shipping label, not on the original box.

Non-returnable items:

  • Software
  • Customized products
  • Media: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc

Customers must return their order within 7-days of receipt of purchase and will incur a 25% restocking fee of the invoice value.

Please refer to our Terms & Conditions for details.