Honeywell Repair Service programs deliver the highest levels of productivity, device reliability, and up-time.Choose from the Full Comprehensive, Limited Comprehensive, and Wear and Tear programs to get the amount of coverage and protection you need for your durable, rugged and ultra-rugged product handling solutions. Honeywell Repair Service is available in over 70 countries with global pricing and global standards of quality.The Response Time You NeedWith
Honeywell Repair Service programs deliver the highest levels of productivity, device reliability, and up-time.
Choose from the Full Comprehensive, Limited Comprehensive, and Wear and Tear programs to get the amount of coverage and protection you need for your durable, rugged and ultra-rugged product handling solutions. Honeywell Repair Service is available in over 70 countries with global pricing and global standards of quality.
The Response Time You Need
With Honeywell Repair Services, you have the flexibility to choose the response time you need. The Full Comprehensive, Limited Comprehensive and Wear and Tear programs all offer the following levels of response time to meet the needs of your business:
• 2 Day: Two-day, depot service for light, medium, and heavy product handling environments.
• 5 Day: Five-day, depot service for light, medium, and heavy product handling environments.
• Advanced Exchange: Overnight-exchange service for customer-owned devices.
• Onsite Next Day: Next-day, on-site response service for select printers.
• Onsite 2 Day: Two-day, on-site response service for select printers.
Full Comprehensive
For ultimate coverage, Full Comprehensive includes protection against accidental damage, damaged accessories, wear and tear, and any product defect.
Limited Comprehensive
Comprehensive coverage designed for the unique needs of light product handling solutions, Limited Comprehensive cover protects against product defects, wear, failures, and limited accidental breakage.
Full Comprehensive Service Provides the Ultimate in Investment Protection
Full Comprehensive service provides coverage of product defects, wear and tear, failures, and any damage sustained while being used as intended in the work environment. With a 3-year or 5-year Full Comprehensive service plan, no additional costs beyond the plan enrollment are incurred for service on covered devices, and eligible accessories that are included with equipment sent to the depot for service (including damaged styluses, battery-door covers, screen protectors, hand straps, or clips).
Features and Benefits
• Full Comprehensive coverage must be purchased within 30 days of equipment purchase
• Comprehensive coverage – including device replacement
• Coverage for select accessories
• Day One multi-year pricing for lower annualized costs
• Three years or five years of locked-in service-price protection
• Options for overnight and 2-day service levels
• Cleaning and preventive maintenance
• Telephone-based technical support
• Convenient online Return Authorization requests and access to online service-history reports
Best-in-Class Service
Choose the service level that best fits your business needs:
2-Day and 5-Day Depot Service
Both the 2 business day and the 5 business day service options are in-depot services that ensure your critical data-collection devices are serviced and tested quickly and effectively. No other company offers a faster depot turnaround than Honeywell’s 2 business day service option.
Advanced Exchange: Your Equipment "On Demand"
Upgrading to Advanced Exchange service provides overnight replacement of a defective device. Once the device is received at the depot, it will be serviced and returned to the customer-owned and Intermec-managed inventory within 5 business days.
A Global Partner, Delivering Best-in-Class Services and Support
Honeywell Support Solutions provides customers and partners a global point of contact for best-in-class repair, support and wireless advanced services. We deliver business-continuity expertise. From evaluation to integration and implementation, Honeywell Support Solutions helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.
Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Honeywell offers Comprehensive agreements in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.
Limited Comprehensive – All the Coverage You Need
Limited Comprehensive coverage is specifically designed to support Honeywell’s durable and light product handling solutions, extending Wear and Tear service coverage to include accidental breakage.
Comprehensive Coverage that Delivers Peace of Mind
Limited Comprehensive coverage helps to lower TCO, and to protect your investment and productivity. By eliminating surprise service costs and unplanned downtime, Limited Comprehensive coverage provides business continuity and service peace of mind.
Features and Benefits:
• Comprehensive coverage
• Day One multi-year pricing results in lower annualized cost over a Wear and Tear plan
• Includes cleaning and preventive maintenance
• 2-day and Advanced Exchange (overnight) options available
• Includes telephone-based technical support
• Convenient online Return Authorization requests and access to online service-history reports
• Best-in-class service and support
• Coverage extends to select accessories
Limited Comprehensive Service Options
Choose the service level that best fits your business needs:
Limited Comprehensive: 2-Day Depot Coverage
Honeywell’s Limited Comprehensive 2-business day Service extends the Wear and Tear service plan to cover accidental breakage of our durable and light product handling solutions. This Depot Service Plan ensures that your business critical devices are serviced and tested to exacting factory standards. Before return, units are cleaned and preventative maintenance is performed.
Advanced Exchange: Your Equipment "On Demand"
Upgrading your Limited Comprehensive plan to the Advanced Exchange service provides overnight replacement of your defective device. Once received at the depot, the failed device will be serviced and then returned to the customer-owned and Honeywell-managed inventory in 5 business days.
A Global Partner, Delivering Best-in-Class Services and Support
Honeywell Support Solutions provides customers and partners a global point of contact for best-in-class repair, support and wireless advanced services. We deliver business-continuity expertise. From evaluation to integration and implementation, Honeywell Support Solutions helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.
Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Honeywell offers Comprehensive agreements in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.
Wear and Tear Service: Much More Than a Warranty
Wear and Tear service delivers committed response or turnaround times and enables you to lock in service budgets for the length of the agreement. Wear and Tear covers defects as well as wear and tear, including component-part failures.
Features and Benefits
• Uplifts warranty to cover wear-and-tear items
• Lock in service costs for the length of the agreement
• 2- and 5-Day turnaround times
• Time and money savings over per-incident servicing
• Best-in-class service and support
• Device cleaning and preventive maintenance
• Telephone-based technical support
• Convenient online Return Authorization requests and service-history reporting
Wear and Tear Service Options
Choose the service level that best fits your business needs:
Depot Service Plans
Both the 2-business day and 5-business day versions of our Depot Service Plans ensure that critical data collection devices are serviced and tested quickly and effectively. No one offers a faster depot turnaround than Honeywell’s 2-business day service plan.
Onsite Plans
Honeywell’s 2-business day and next-business day Onsite service plans are available on all currently shipping Honeywell Fixed Printers, Vehicle Mount Computers and RFID readers.
For Even Greater Protection: Upgrade Your Service Plan to Include Comprehensive Coverage
Upgrade your Wear and Tear service plan to include Comprehensive Coverage by selecting either a Full Comprehensive or Limited Comprehensive agreement.
A Global Partner, Delivering Best-in-Class Services and Support
Honeywell Support Solutions provides customers and partners a global point of contact for best-in-class repair, support and wireless advanced services. We deliver business-continuity expertise. From evaluation to integration and implementation, Honeywell Support Solutions helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.
Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Honeywell offers Comprehensive agreements in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.
Intermec Medallion Service
Medallion Support: Business Continuity Assurance
Intermec Medallion Service programs deliver the highest levels of productivity, device reliability, and uptime. With Medallion support, you can choose from the Complete, Select, and Standard programs to get the amount of coverage and protection you need for your light, medium, and heavy product handling solutions. Medallion Service is available in over 70 countries with global pricing and global standards of quality.
The Response Time You Need
With Medallion Service, you have the flexibility to choose the response time you need. The Medallion Complete, Select, and Standard programs all offer the following levels of response time to meet the needs of your business:
• Bronze: Five-day, depot service for light, medium, and heavy product handling environments.
• Silver: Two-day, depot service for light, medium, and heavy product handling environments.
• Silver Replacement: Overnight-exchange service for customer-owned devices.
• Gold: Two-day, on-site service for select printers.
• Platinum: Next-day, on-site service for select printers.
