TSC Printer Service Contracts
TSC Printer Service Contract Extended Warranty ProgramTSC extended warranty program enables users to protect their investment and ensures their label printer is always in top working condition. This is an extension to TSC’s original two-year warranty (see table below), which is already longer than any other competitor’s.You can purchase an extended warranty that adds up to three years to your printer's original coverage within 30 days of your initial label
TSC Printer Service Contract Extended Warranty Program
TSC extended warranty program enables users to protect their investment and ensures their label printer is always in top working condition.
This is an extension to TSC’s original two-year warranty (see table below), which is already longer than any other competitor’s.
You can purchase an extended warranty that adds up to three years to your printer's original coverage within 30 days of your initial label printer purchase.
During the extended warranty period, TSC will keep your critical printing applications running without interruption. The warranty period commences on the date of original purchase by the buyer (end user), other than for purposes of resale.
You can download the official TSC Extended Warranty Agreement for further information, or check the most Frequently Asked Questions about TSC's Extended Warranty Program. The extended warranty lets you select a coverage period of up to three years and offers the following features:
• Quick Response Times
• Preventative Maintenance
• A Broad Choice of Contract Duration Options
• Ease of Purchase and Registration
Regardless of which coverage option you choose, you'll benefit from fast turnaround on repairs, restoration of printers to original factory specifications, and continuing parts and labor coverage.
You can purchase an extended warranty that adds up to three years to your printer's original coverage within 30 days of your initial label printer purchase. During the extended warranty period, TSC will keep your label printer in top working condition.
"We are excited and pleased to provide our EMEA customers extended warranty coverage that will protect their investment while ensuring that their critical printing applications continue without interruption," said Sam Wang, Vice President of TSC. "As a leading label printer manufacturer, our extended service and support, delivered by a staff of well-trained technicians, is the best in the industry and is extremely affordable."
TSC Extended Warranty Program Frequently Asked Questions (FAQs)
Q. What are the benefits of purchasing a TSC Extended Warranty?
A. Purchasing a TSC Extended Warranty will ensure that your label printer always is in top working condition and also is a cost-effective way of planning your annual maintenance budget. Under our extended warranty program, you can return your printer to TSC’s certificated repair center, where it will receive the finest care by specially trained TSC factory technicians, who will restore it to factory specifications.
Q. What are the coverage options through TSC Extended Warranty program?
A. Three different coverage options from 1 year to 3 years are available.
Q. When my printer needs to be serviced what should I do?
A. You can contact TSC Technical Support to determine if the printer issue can be solved via the telephone or email. If we are unable to solve the problem, a return materials authorization (RMA) form will be provided to you, or you can log into the TSC website to fill in an RMA online form. You will need either the agreement number or serial number of your printer when calling. When receiving your request, TSC Technical Support will help guide you through the steps to return the printer.
Q. How long will it take to repair my printer?
A. TSC will make its best effort to service your printer within of 4 (four) business days, commencing on the date the printer is received by TSC and ending on the date of shipment from TSC Certificated Repair Center.
Q. How often can I return my printer during the term of the agreement?
A. There is no limit to the number of times you can return a defective printer to TSC. We don’t expect you to have many problems with your TSC printer during its lifetime. However, if a problem does arise, you can be confident that the printers covered under TSC can be returned an unlimited number of times for repair service.
Discontinued Product Service Available
TSC technical support and repair services are available for the following products until the last service date. Please contact your service representative for parts availability.
Model Product Discontinuation Date Service & Support Discontinuation Date Last Buy Date Last Ship Date Replacement Model
TDP-643R Plus 2008/12/31 2013/12/31 2008/9/30 2009/2/28 TDP-244
TTP-246M Series 2008/12/31 2013/12/31 2008/9/30 2009/2/28 TTP-246M Plus Series
TTP-248M 2008/12/31 2013/12/31 2008/9/30 2009/2/28 TTP-2410M Series
TTP-244ME Plus Series 2008/12/31 2013/12/31 2010/12/31 2011/4/30 TTP-244M Pro Series
TTP-2410M Series 2013/9/13 2018/9/13 2013/6/13 2013/10/31 TTP-2410M Pro Series
M23 2013/9/13 2018/9/13 2013/6/13 2013/10/31 Alpha-3R
HCS-200 2013/9/13 2018/9/13 2013/6/13 2013/10/31 N/A
TTP-244 Plus 2014/12/1 2019/12/1 2014/9/1 2014/10/31 TTP-244 Pro
TA200 Series 2014/12/1 2019/12/1 2014/9/1 2014/10/31 TA210 Series
TTP-245C/ TTP-343C 2015/12/31 2020/12/31 2016/3/31 2016/6/30 TC Series
TTP-2410M Pro/ TTP-346M Pro/ TTP-644M Pro 2015/12/31 2020/12/31 2016/3/31 2016/6/30 TTP-2410MT Series/ TTP-2410MU Series
TTP-268M Series 2015/12/31 2020/12/31 2016/3/31 2016/6/30 TTP-2610MT Series
TTP-384M 2015/12/31 2020/12/31 2016/3/31 2016/6/30 TTP-286MT Series
MX240 Series 2018/2/28 2023/2/28 2017/11/28 2018/2/28 MX240P Series