Datalogic ADC’s EASEOFCARE Service Programs provide superior life-cycle support to ensure that products are always operating at peak performance when you need them the most. Service Programs can be easily ordered at the time of product purchase guaranteeing that units are covered ‘out-of-the-box’, eliminating wasted time with product registration or subsequent order processing. Maintenance coverage provides you with access to Datalogic’s Support Team for
Datalogic ADC’s EASEOFCARE Service Programs provide superior life-cycle support to ensure that products are always operating at peak performance when you need them the most.
Service Programs can be easily ordered at the time of product purchase guaranteeing that units are covered ‘out-of-the-box’, eliminating wasted time with product registration or subsequent order processing. Maintenance coverage provides you with access to Datalogic’s Support Team for easy product returns. You can also use the convenient on-line RMA web service for processing and managing returns, or you can contact the Datalogic Support Desk directly. Don’t wait until your product fails to figure out your maintenance options.
The EASEOFCARE Service Programs provide you with the right choice to meet your service expectations – be it managing the total cost of ownership, having expanded repair coverage, or minimizing repair turnaround time. The Overnight Replacement Comprehensive program offers next business day product replacement to minimize any downtime. If serial number integrity is important for asset tracking, the 2-day Comprehensive program offers rapid repair turnaround time of the same unit and also covers accidental breakage. Or, if you want to upgrade product embedded warranty coverage, turnaround time and length, the 5-day program offers the alternative to do so. And, finally if total cost of ownership is critical for expense management, you can purchase multiple years of Service Programs at very economical prices. A variety of service programs are available to match your business requirements.
The EASEOFCARE Service Programs are managed by Datalogic ADC, the same company that designed and manufactured your products, ensuring that you get the best service to protect your technology investment.
Features
• 3-Year and 5-year options available at the time of product sale
• Extended range of coverage
• Fastest repair turnaround time
• Enhanced freight conditions
• Factory parts and procedures
• Selected factory upgrades
EASEOFCARE Service Programs
Datalogic ADC’s ability to service products under a variety of programs ensures that customers can match the right program with their support requirements. The EASEOFCARE Service Programs are currently available in the United States, Canada, most of Western Europe countries, Australia and China. For more information on the service programs available for your product or region, or to purchase a service contract, please contact your Datalogic ADC representative.
EASEOFCARE Overnight Replacement Comprehensive
• Next business day product replacement
• Datalogic owned replacement pool
• Shipping charges paid both ways
• Accidental breakage covered
• Wear and tear, component and parts failures covered
• Factory upgrades at no additional costs
• Wavelink Avalanche® software maintenance for Mobile Computers
• Wavelink Terminal Emulation™ software maintenance for Mobile Computers
EASEOFCARE 2-Day Comprehensive
• 2 business day repair turnaround
• Express shipment
• Accidental breakage covered
• Wear and tear, component and parts failures covered
• Factory upgrades at no additional costs
• Wavelink Avalanche® software maintenance for Mobile Computers
• Wavelink Terminal Emulation™ software maintenance for Mobile Computers
EASEOFCARE 5-Day
• 5 business day repair turnaround
• Normal wear and tear, component and parts failures covered
• Factory upgrades at no additional costs
• Wavelink Avalanche® software maintenance for Mobile Computers
• Wavelink Terminal Emulation™ software maintenance for Mobile Computers
